Terms & Conditions

Please ensure you read and understand the following terms and conditions. If you have any questions, please do not hesitate to contact us.

Booking

Quotes will be provided in US Dollars.

Deposit

To confirm the booking a deposit of $150 per week or part thereof will be required.  We are happy to provisionally block out dates on receipt of a completed booking form by email (signed & dated scanned copy), pending receipt of deposit. We are unable to confirm or guarantee your reservation without a fully completed, signed and dated booking form and the deposit has been received.

Provisional booked dates will only be held for 7 days following which they will be automatically

released without notice.

Bookings made within 8 weeks of the arrival date are payable in full at the time of booking.

Once the booking is confirmed, the deposit shall be non-refundable but will be deducted from the total amount due. Bookings cannot be accepted from parties of young people under 21 years of age.

Methods of Payment

Electronic Transfer

We are happy to receive payment by electronic transfer. We will provide account details on receipt of any booking forms indicating this method as the preferred choice of payment.

Credit Card Payment

We are able to accept payment by credit card through Paypal. Payments can be made securely in Pounds Stirling or US Dollars even if you do not have your own Paypal account.

Paypal

We are also happy to accept payment by Paypal. On receipt of booking forms choosing this method of payment we will forward a Paypal invoice for easy payment.

Please note, a 4.5% surcharge applies to credit card and PayPal payments.

Payment of Balance

The balance is due 8 weeks prior to your arrival. Failure to pay the balance by the due date will render the booking void with loss of deposit.

Management Company Guest Registration

Our management company require the completion of a Guest Registration Form that you will receive with your ‘Welcome Pack’ once the final balance has been paid.

After returning this form, you will receive your personal access code a few days prior to your arrival thereby speeding up the check-in process. If you require your access code earlier, owing to traveling arrangements, please let us know.

It is important that the Guest Registration Form is completed and returned directly to our Management Company as soon as possible after receipt of your ‘Welcome Pack’ but no later than 7 days prior to your arrival. Please note you will not receive your personal access code unless our management company receive a fully completed, signed and dated form. Faxed or emailed (signed & dated scanned copy) is acceptable.

Security Deposit

A $300 security deposit is required and will be processed by our management company using the Guest Registration Form. No payment will be taken from your credit card unless loss, damage or breakages occur.

Cancellation

If you cancel your booking for any reason whatsoever the following charges will apply:

 Period Prior To Arrival        Cancellation Fee Charge

8 weeks                                                                  Deposit only

4 – 8 weeks                                                            50% of rental cost

2 – 4 weeks                                                            80% of rental cost

Less than 2 weeks                                              100% of rental cost

In the unlikely event that the owners, due to circumstances beyond their control, have to cancel the booking the owners will endeavour to locate similar alternative accommodation. Should the owners be unable to locate alternative accommodation a complete refund of all monies will be paid. However, the owners, Management Company and/or their agents will not be liable for any other loss incurred by the clients.

Insurance

We strongly recommend that you take out adequate holiday insurance to cover cancellation, accident, illness, damage or theft.

Alteration to Booking

If after your booking has been accepted, you wish to alter your arrangements, we will do all we can to help without charge. However, you should be aware this might increase rental costs depending on the season.

Pool

Safety

Guests may use the swimming pool at their own risk. Swimming pools are an obvious source of danger for young children. You are advised NEVER to allow children to use the pool unsupervised. A ‘fully removable’ child safety fence and patio door security device has been provided for children safety.

Please observe the pool rules contained in the information folder and displayed in the pool area.

Glassware should NEVER be used in and around the pool area. A supply of plastic cups is provided for your use.

Heating

Pool heating will be switched on during the day ordered and may take some time to heat the pool to optimum temperature. We are unable to guarantee the water temperature with pool heating, as this will depend on the prevailing weather conditions.

The pool heater is a mechanical device, and as with any mechanical device it can be subject to electrical / mechanical failure. If such an occurrence was to happen, every effort will be made to repair the heater. If the guest has paid for pool heat, then we shall refund only the days you are without pool heat.

Pool Maintenance

The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it you will be advised by pool maintenance to remain out of the pool for a period time (normally a few hours) for safety reasons.

General Information

Arrival & Departure

The home is available from 4.00 pm on the day of arrival and must be vacated by 10.00 am on the day of departure. Late checkout may be available at the owner’s discretion but an extra charge may apply.

Parking

Two parking spaces are provided for your convenience in front of the property. In accordance with the Terra Verde Homeowners Association rules, no truck or van, boat, trailer, recreational vehicle, commercial vehicle or other types of non-passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Terra Verde. The connection of the villa’s utility supplies to any external vehicle / appliance is strictly prohibited.

Occupancy

The accommodation is reserved exclusively for the persons named on the booking form and no other persons whatsoever are permitted to stay there unless this has been agreed with the owners in advance. The US management company reserve the right to evict or request to leave any persons not authorised to stay in the property. Maximum occupancy under Florida State Law is 10 persons. For your comfort and convenience we only accept bookings up to 8 persons.

Inventory

No items may be removed from the home. This includes linens and towels. The guest agrees to report any breakage or damage or malfunction immediately our management company. Under no circumstance should any items, including chairs, cutlery and crockery be removed from the property or left outside.

Pets & Smoking

Sorry but NO pets, other animals or smoking within the home is permitted. Please note smoke detection is fitted throughout the property.

BBQ’s & Outdoor Grills

Sorry but we do not provide a BBQ or outdoor grill as they are not permitted to be used or stored within the screened pool area by Florida State Law. They can be hired by our management company but must be used and kept outside the screened pool on the grassed area.

Maintenance

The guest agrees to permit the owner or their agent reasonable access to the property to carry out any maintenance if necessary.

Bugs/Ants

Florida is notorious for bugs. This property is sprayed on a monthly basis, however, if food is left out on the counter top or on the pool deck this will attract Bugs/Ants. If you do experience problems please contact the management company and they will come out to deal with it.

Resort Amenities

Please note that on occasions resort amenities may change or be unavailable without notification. We apologise for any inconvenience this may cause.

Liability

You are advised that you are occupying a private home and therefore are responsible for your own health and safety in respect of any loss, personal accidents or damage sustained by you or any member of your party during your stay. The Owner or the management company does not accept any liability for injury, damage or loss caused, or for any such claim by a third party as a consequence of actions by the Guest(s) and other people occupying the property during the period of the rental.

Complaints

We sincerely hope you do not have any complaints but in the unlikely event that you wish to register a complaint during your holiday, contact the management company immediately and follow this up with a letter. Give a copy to them and send us a copy on your return. Unfortunately, we are not always able to control the components of your rented accommodation and it is possible that an advertised facility may be withdrawn or changed due to circumstances beyond our control and for which we cannot accept liability.

Force Majeure

The owners or their agents accept no responsibility and cannot be liable for any loss caused by strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/weather problems with transport, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond the owner’s or their agents control.

Please Note: This contract covers your accommodation only. It does not cover flights, insurance, car hire, theme park tickets or food.